Refund Policy

REFUND POLICY

At Shirry Group, we value your satisfaction and want you to have a positive shopping experience with us. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy. Please read the following guidelines to understand our return process:

Return Eligibility:

  1. The item must be unused, undamaged, and in its original packaging.

  2. The return request must be initiated within 7 days from the date of delivery.

  3. The original purchase receipt or proof of purchase must be provided.

Return Process:

  1. Contact our customer support team at info@shirrygroup.com within 7 days of receiving your order to initiate a return request. Please include your order details and reason for the return.

  2. Our customer support team will guide you through the return process and provide you with a return authorization number (RMA), if applicable.

  3. Pack the item securely in its original packaging to ensure safe transportation.

  4. Ship the item back to us using a trackable shipping method. The return shipping costs will be the responsibility of the customer, unless the return is due to a defective or incorrect item.

  5. Once we receive the returned item and verify its eligibility, we will process the refund.

Refund Process:

  1. Refunds will be processed within 3-5 business days of receiving the returned item.

  2. The refund will be issued to the original payment method used for the purchase.

  3. Please note that it may take additional time for the refunded amount to reflect in your account, depending on your payment provider.

Non-Refundable Items:

  1. Customized or personalized items cannot be returned unless they are defective or damaged.

  2. Clearance or sale items marked as final sale are non-refundable.

Contact Us:

If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team at info@shirrygroup.com. We are here to assist you and ensure your satisfaction.

Please note that this refund policy is specific to Shirry Group and should be tailored to reflect your business practices and policies accurately.